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Written by WSJ
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Wednesday, 11 February 2009 |
 Thunderbird professor David Bowen discusses what companies should be doing to empower frontline service
workers.
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Read more...
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Written by LMI
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Wednesday, 31 December 2008 |
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Telephones, faxes, and e-mail can be master timesavers
or tyrannical time wasters. The determining factor is your
ability to manage your attitudes, behaviors, and actions. It
is amazing how people who calmly handle a production
crisis, preside over an important meeting, or skillfully deal
with irate customers are easily distracted at the insistent,
but impersonal ring of a telephone, the sound of a fax
arriving, or a signal that a new e-mail or voice mail has
arrived. Some sort of compulsive conditioning seems to
say that every ring of the telephone, every fax, and every email
and voice mail get immediate attention no matter how
important the activity of the moment.
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Written by LMI
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Wednesday, 31 December 2008 |
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Investment of time and energy to successfully communicate
with your team members and team leaders always pays
rewarding benefits. These rewards are far reaching and
mutually beneficial. The goals of your team and your
personal goals can be reached through effective communication
to prevent crisis situations, save time and effort,
enrich relationships, and increase your effectiveness.
To maximize your success as a team, follow these steps
to facilitate good communication:
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Written by LMI
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Wednesday, 31 December 2008 |
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People – like their attitudes, skills, and interests – are
never static. They either grow and develop or stagnate and
deteriorate. A person who is productive today will be
producing substandard work in a few years or even months
unless regular and continuous learning takes place. This is
true for people at every level of the organization.
As a leader of the organization, you have the responsibility
to provide adequate opportunities for continuous improvement.
Team members need to consistently grow in
three key areas to increase their productivity and use more
of their full potential.
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Written by LMI
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Wednesday, 31 December 2008 |
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Understanding human motivation enables you to achieve
results through people, while understanding team members
and their behavior implies that you care about them and
have their best interests at heart. Investing the time and
effort required to understand human behavior and to motivate
employees offers readily observable benefits:
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